Account Holds and Dispute Help

meta gold

Questions about Account Holds and Disputes

 
Help Center
Still Have Questions? Contact Us
 

Who can I talk to if I don't understand or agree with my balance?

Call us if you have questions regarding your balance.
top of page

How do I dispute charges on my prepaid account?

If you see a charge that you don't recognize, call us to file a dispute. Have the transactions details available when you call.
top of page

Why does my prepaid account have a hold?

Holds are placed on signature-based transactions like rental cars, hotels and some restaurants.
top of page

Why do I have a hold on my account balance after purchasing gas?

If you purchase gasoline using a credit transaction some gas stations may place a hold on your account for approximately $75 which may limit access to your account balance for up to 4 days.

To avoid such holds, we recommend that you purchase gas using a debit transaction. Simply swipe your card at the pump or take your card inside to the cashier and use your card and PIN to pay for the gas using a debit transaction.
top of page

Why is my hold greater than my purchase?

Some holds are placed on your funds in an amount higher than the actual service. This does not mean a merchant is charging you more; it is to ensure sufficient funds are available in case additional charges need to be applied, such as late fees or damage fees.
top of page

How long do holds stay on my prepaid account?

Holds usually fall off your prepaid account automatically in approximately 5 business days from the date of service. Hotels and rental car merchant holds may take longer depending on policies.
  • If there is no charge on your card yet: Please give the merchant time to process the charge. This usually takes 5 days.
  • If there is still a hold after the actual charges were posted to your card: Temporary holds usually take 5 days to clear after the charge is posted. If the hold is still present after 5 days, contact customer service for assistance.
top of page

How do I release a hold on my prepaid account?

All holds automatically drop off; you don’t need to do anything. The time varies depending on the merchant. To release an authorization early, we’ll need a fax from the merchant. Call us for details.
top of page

I just added money to my prepaid account for the first time and the balance shows an amount less than what I added, what happened to my money?

When you activate your prepaid account and add money, a $9.95 one-time activation fee is charged to your account; however, we will credit this money back to you if you set up direct deposit with your employer or benefits provider.
top of page



""
-

100% Approval*
No Credit Bureau Check
$25 Direct Deposit Bonus§



Prepaid Debit Card
Money Tips & Advice
Site Map
Customer Testimonials
Refer-A-Friend
Press Room
Deposit Center
About AccountNow, Inc.
Compare Our Cards

Visa Logo- AccountNow Prepaid Visa
MasterCard Logo- AccountNow Prepaid MasterCard
MetaBank
Bancorp
Verisign
AccountNow, Inc. is a BBB Accredited Financial Service in San Ramon, CA

AccountNow Gold Visa Prepaid Cards are issued by The Bancorp Bank and MetaBankTM, Members FDIC, pursuant to a license from Visa U.S.A. Inc. Please see the back of your card for its issuing bank.

AccountNow Prepaid MasterCard Card (Classic) is issued by MetaBank pursuant to license by MasterCard International Incorporated. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.

AccountNow Prepaid Visa Card (classic) is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc.

Accountnow Gold Visa Prepaid Cards and AccountNow Prepaid Visa Cards can be used wherever Visa debit cards are accepted. MasterCard prepaid cards can be used anywhere Debit MasterCard is accepted. Your deposits are FDIC insured up to $250,000. AccountNow, Inc. is an Independent Sales Organization ("ISO") pursuant to agreements with MetaBank and The Bancorp Bank.

*Obtaining Your Card: The USA PATRIOT Act is a Federal law that requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask you for your name, address, date of birth, and other information that will allow us to reasonably identify you. We may also ask to see your driver's license or other identifying documents at any time. "100% Approval" is contingent upon successfully passing this mandatory identification confirmation.

**The Visa Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit www.visa.com/security.

***Conditions and exceptions apply – see Cardholder Agreement.

§ To qualify for the $25 direct deposit bonus, within 6 months after being approved to receive a card you must deposit at least $500 per month via recurring direct deposit in two or more consecutive months. See www.accountnow.com/help for additional direct deposit and bonus eligibility requirements.

† The Bancorp Bank is not affiliated in any way with this product and does not endorse or sponsor this offer.

†† Other cardholder fees may apply. Consult your cardholder agreement.

AccountNow reserves the right to modify or discontinue any product, services or special offers with or without prior notice.

AccountNow is a trademark of AccountNow, Inc. All other trademarks, service marks and other registered marks are the property of their respective owners.
© Copyright 2012 AccountNow, Inc. All Rights Reserved.